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Refund and Returns Policy

Return, Refund, Exchange, and Cancellation Policy for galababies.com
Last updated: 12-05-2025

Thank you for shopping at galababies.com. We value your satisfaction and aim to provide a transparent and hassle-free experience. Please read the following policy carefully to understand our process for returns, refunds, exchanges, cancellations, and delivery charges.

1. Refund Policy

We strive to offer high-quality products and excellent customer service. If you’re not completely satisfied with your purchase, you may be eligible for a refund under the following conditions:

  • Damaged or Defective Products: If the product you receive is damaged or defective, please contact our customer service as soon as possible. We will provide instructions for returning the product, and upon verification, a full refund or replacement will be issued.

  • Incorrect Items: If you receive an incorrect item, notify us promptly. We will arrange for the correct item to be delivered and may request the return of the incorrect one.

Note: Customized or personalized items may not be eligible for a refund unless they are received damaged or defective.

2. Return Policy

To initiate a return, please contact our customer service team:

Our team will provide return instructions. Please ensure the item is securely packaged to prevent damage during transit.

Once we receive and inspect the returned item, we will process your refund or send a replacement. Refunds will be issued to the original payment method used during purchase.

Please note: All return shipping and delivery charges must be paid by the customer unless the item received was damaged, defective, or incorrect.

3. Exchange Policy

We accept exchanges under the following conditions:

  • The product must be unused, in original condition, and returned within 3 days of delivery.

  • Exchanges are allowed for size or color variations of the same product, or for a different product of equal or higher value (with price adjustment, if applicable).

  • The customer is responsible for both the return and re-shipping charges, unless the exchange is due to a defective or incorrect item.

To request an exchange, please contact our customer support with your order details at info@galababies.com or call 01805106186.

4. Cancellation Policy

You may cancel your order if it has not yet been processed or shipped. To cancel, please contact us immediately:

If your order has already been processed or dispatched, you will need to follow the return procedure after receiving the item.

5. Delivery Charges

Shipping or delivery charges are non-refundable and must be paid by the customer. This includes:

  • Original delivery fees at the time of purchase

  • Any return or exchange shipping costs, unless the return is due to a damaged, defective, or incorrect item

Contact Us

If you have any questions regarding this policy, feel free to reach out to us:

We’re here to help and ensure your experience with galababies.com is delightful.

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